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Accessing Your Email

Your default e-mail address is yourdomain@yourdomain.com. This account is setup by default as a "catch-all" e-mail account. This means that you can send mail to anything@yourdomain.com and it will automatically forward to your default e-mail account. Example: if you send mail to sales@yourdomain.com it will automatically forward to your default e-mail account. The way your e-mail forwarding is setup can be changed, for information on doing that please click here.

Your username and password were e-mailed to you when your account was setup. Please refer to that information when configuring your e-mail program.

If you need to setup additional unique e-mail addresses, and your account comes with additional POP E-mail accounts, you can activate them by filling out Additional POP E-mail Request Form.

If your account does not come with any additional POP E-mail accounts, and you would like to sign up for more, you will need to fill out the Add-ons Form.

Since there are many different versions of e-mail programs some of these instructions might not be exactly the same for your program. All mail programs however ask the same basic questions and should be very similar to the below instructions.

Important Notes: when setting up your e-mail account for the first time make sure you check for new mail before trying to send a message. If you don't, it will come up with an error when trying to send that message. This is only necessary when setting up your e-mail account for the first time or if you have changed Internet connections.

If you are able to receive mail okay but are receiving errors while trying to send mail this is most likely caused by your ISP not allowing you to use an external SMTP outgoing mail server. More and more ISP's are only allowing their subscribers to use their outgoing SMTP mail server. This is easily fixed by switching yourdomain.com as the out going SMTP mail server to your ISP's SMTP outgoing mail server.

Make sure you set your e-mail program to delete e-mail from the server after you have downloaded it to your computer. You do not want to leave the e-mail on the mail server. If you do that your e-mail box will overfill on the server and cause your mailbox to not work properly.

Microsoft Outlook Express and Outlook 98

  1. Goto Tools | Accounts
  2. Click on Add | Mail
  3. In Display Name, type whatever you want. Click "Next"
  4. E-mail address: yourdomain@yourdomain.com Click "Next"
  5. My incoming mail server is a "POP3".
  6. Incoming Mail (POP3) server: yourdomain.com
  7. Outgoing Mail (SMTP) server: yourdomain.com
  8. Click Next
  9. POP account name: [username], Password: [password] Click "Next".
  10. Internet Mail Account Name: whatever you want
  11. Choose your connection type depending on your connection method. If using AOL, choose "Connect through ...LAN..." option.
  12. Click "Finish"

Netscape Communicator

  1. Goto Edit | Preferences | Identity
  2. In "Email Address", enter yourdomain@yourdomain.com
  3. In "Reply to", enter yourdomain@yourdomain.com
  4. Goto Mail & Group
  5. In "Mail server user name", enter username
  6. Outgoing Mail (SMTP) server: yourdomain.com
  7. Incoming Mail (POP3) server: yourdomain.com
  8. Click "OK"


  1. Select "Options" from the "Tools" menu
  2. Select the "Getting Started" tab, then under Real Name, enter your Real Name
  3. Under "POP Account" put yourdomain@yourdomain.com
  4. In "Return Address", enter yourdomain@yourdomain.com
  5. Click the "Hosts" tab then enter yourdomain@yourdomain.com again under POP Account, and put yourdomain.com under SMTP Server.
  6. Go to the "Checking Mail" tab and make sure "Save Password" is checked.

Web Based Email

  1. Point your web browser to http://www.webmail.westhost.com
  2. Enter your full e-mail address into the top text box labeled "Email Address"
  3. Enter your password into the bottom text box labeled "Password"
  4. Select whether you would like to view your mail with or without frames
  5. Click the "Login" button

Other Mail Programs

  • Email Address = username@yourdomain.com
  • Reply to Address = username@yourdomain.com
  • Mail Server user name = username
  • Outgoing Mail Server (SMTP Mail Server) = yourdomain.com
  • Incoming Mail Server (POP3 Mail Server) = yourdomain.com

What is Spam?

Spam is unsolicited e-mail. Most users of e-mail have a good idea what spam is and want it to stop. In July of 2002, unsolicited bulk e-mail made up 36 percent of all e-mail traveling over the Internet, up from 8 percent in 2001.

E-mail advertisements (spam) have been around as long as e-mail has. Internet marketers have found spamming a very cost effective way of getting their advertisement sent to thousands of people. These tactics however, put the burden on people who do not wish to receive such e-mail. New anti spam blocking software in a way has made the problem worse. Such Technologies have made it harder for Spammers to connect with unwilling customers, so they compensate by sending out more e-mail. This would be the reason why you receive the same spam e-mail 10+ times.

Why Does It Look Like I Sent It?

Often you will receive a Spam e-mail that looks like you sent it. This is another common tactic that spammers use to hide the location they are sending the e-mail from. In order to do this spammers forge the e-mail headers and insert your address into the "from" part of the e-mail.

NOTE: It is important to understand that even though the e-mail looks like it is coming from you, it is not in fact sent using your e-mail account. Usually you can find the real address just by viewing the raw e-mail header.

Another popular trick spammers use is to forge the e-mail header with your server information. The e-mail will appear to be sent from a WestHost server such as "westhostXX.westhost.net" ("XX" would be the number of the server your account is on, like "32" for example").

NOTE: These messages were not sent by WestHost. WestHost will never send you any mail with your server information as part of the address. Any mail that is sent with your server information as part of the address will be spam. This can easily be blocked or filtered.

What is WestHost's Policy About Spam?

WestHost does not in any way support the sending of unsolicited bulk e-mail. We do not allow spam to be sent from our servers or reference a site hosted by us. We take swift action against any discovered spammers hosted by us. More information about our policies on spam can be found on our Policies and Guidelines page.

Does WestHost offer Any Spam Protection?

WestHost just recently installed SpamAssassin on all of the servers. SpamAssassin works by viewing the contents of an e-mail message and scoring it based on certain keywords found in common spam messages such as "get rich quick", "make money fast" and words with connotation to the adult industry. This system will tag potential spam messages with "**POSSIBLE SPAM**" in the subject line of the e-mail.

NOTE: E-mail messages that are forwarded to other non-WestHost accounts by way of e-mail aliasing do not have the benefit of SpamAssassin.

If you would like to customize the settings of SpamAssassin on your account this can be done by editing the "user_prefs" file found in the ".spamassassin" directory located in your home directory (/home/username/.spamassassin/).

NOTE: Currently only the default e-mail account is available for customization, SpamAssassin settings cannot be modified on additional pop accounts.

This is the basic layout of the user_prefs file.(Fig 1.1)

User Prefs File
(Figure 1.1)

By default the user_prefs file is not active. To enable a particular line you will need to remove the "#" from the line.

The "required hits" number is the sensitivity setting of SpamAssassin. Making the number larger will allow more e-mail to come through without being tagged as possible spam. Lowering that number makes it more sensitive and will tag more e-mail as spam. It is impossible to find the "perfect" number that will tag all spam without also tagging some legitimate e-mail, but by trial and error you will be able to set this number at the right level for your personal needs and tastes.

The "blacklist" feature allows you to automatically tag any e-mail from a specific domain or e-mail address. This is very useful if you have somehow been added to mailing lists or newsletters that you do not wish to receive. By adding those addresses here, you will tag all future e-mails from those known addresses and domains.

The "whitelist" feature will prevent SpamAssassin from tagging an e-mail from a domain or specific e-mail address regardless of the content. This is very useful when you have signed up for a specific newsletter or mailing list that consistently gets tagged as spam. Adding those known addresses and domain names will allow those e-mails to be received without trouble.

The following Example is set up with a sensitivity of 3. All e-mail from the domain "@emailspam.com" and the e-mail address "johndoe@hotmail.com" is going to be tagged as possible spam using the "blacklist" option. In this example, we have set the whitelist to allow all e-mail from "newsetter@golfdigest.com" and anything sent from "westhost.com" to come through without being tagged as spam.(Fig 1.2)

User Prefs
(Figure 1.2)

If you would like SpamAssassin removed from your account, please let us know by submitting a support request through our WestHost Support Form.

How Can I Filter Spam?

Now that you have SpamAssassin set to tag any spam messages sent to you with "**POSSIBLE SPAM**" in the subject line of that e-mail, you will need to use your e-mail client to filter that e-mail. We suggest that you make a new folder specifically for this purpose, and send all e-mail tagged as spam to that folder which you can then check periodically to make sure that no legitimate e-mail was accidentally tagged as spam. Once you are sure that all the e-mail in that folder is spam, you can then delete the contents of that folder.

Below are instructions on how to filter e-mail with the three most common e-mail clients. If your e-mail client is not listed here, you will need to consult your help documentation for instructions on how to filter e-mail.

Microsoft Outlook Express 6.0

  1. Goto Tools | Message Rules
  2. Click on Mail
  3. In section 1. check the box that says "Where the Subject line contains specific words"
  4. In section 2. Check the box that says "Move it to the specified folder"
  5. In section 3. click on the blue link that says "contains specific words"
  6. In the "Type Specific Word" Box Type in **POSSIBLE SPAM** and click the Add button then click the "OK" button.
  7. Back in section 3. click on the blue link that says "specified" This will bring up a list of outlook folders.
  8. Select the "Deleted Items" folder and click the "OK" button.
  9. In section 4. name the rule "SpamAssassin" and click "OK".

Netscape 7.0

  1. Goto Tools | Message Filters...
  2. Click on the "New" button. This will bring up the Filter Rules Box.
  3. In the "Filter name:" text box type in "SpamAssassin".
  4. Select the "Match any of the following" radio button
  5. Change the options so that the "Subject" "Contains" "**POSSIBLE SPAM**"
  6. In the "Perform this action:" section select "Move this folder to trash"
  7. Select the "OK" button.


  1. Goto Tools | Filters. This will bring up the filters box.
  2. Click on the "New" Button in the Bottom left corner.
  3. In the Match section check the "Incomming" box.
  4. Change the "Header:" drop down box to "Subject:" "Contains" "**POSSIBLE SPAM**"
  5. In the Actions section change the first drop down box to "Transfer To" This will enable a button that will let you select a folder. Select the "Trash" folder.

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