Home  |  News  |  Webmail  |  Contact Us

Home > Billing FAQ

Welcome to the Billing FAQ. Here you will find answers to the most common billing questions.

1. How is billing handled?
2. How do I change my billing cycle?
3. How do I make a payment?
4. How do I update my credit card?
5. How do I update my contact information?
6. How do I renew a domain name?
7. When is automatic billing processed?
8. Why am I being charged a $3.00 Processing Fee?
9. I have lost my password. How do I get it reset?
10. Terms, Conditions and Acceptable Use Policy

1. How is billing handled? - Top

Depending on the plan, you have your choice of monthly, quarterly, annual, or 2-year billing. By default your hosting fees will automatically be deducted from your credit card each billing interval. If you do not want your credit card automatically charged each billing interval, you can choose to be billed manually. Please note there is a $3.00 processing fee added to each invoice for manual billing.

2. How do I change my billing cycle? - Top

To request a change in your billing interval please contact our Billing Department at billing@westhost.com.

3. How do I make a payment? - Top

Payments can easily be made using the Account Maintenance Form.

Complete the following steps:

Step 1 - Choose the type of account (Shared Hosting, Domain Registration/Renewal, Volume Discount Program, Reseller, and Managed Dedicated Server)
Step 2 - Enter the username and password assigned to the account
Step 3 - Submit form
Step 4 - Select "Make a Payment"
Step 5 - Complete the form

4. How do I update my credit card? - Top

To update your credit card please fill out the Account Maintenance Form.

Complete the following steps:

Step 1 - Choose the type of account (Shared Hosting, Domain Registration/Renewal, Volume Discount Program, Reseller, and Managed Dedicated Server)
Step 2 - Enter the username and password assigned to the account
Step 3 - Submit form
Step 4 - Select "Update Credit Card" (Automatic Billing)
Step 5 - Complete the form

5. How do I update my contact information? - Top

To update your contact information please fill out the Account Maintenance Form.

Complete the following steps:

Step 1 - Choose the type of account (Shared Hosting, Domain Registration/Renewal, Volume Discount Program, Reseller, and Managed Dedicated Server)
Step 2 - Enter the username and password assigned to the account
Step 3 - Submit form
Step 4 - Select "Update Contact Information" (updates/changes)
Step 5 - Complete the form

6. How do I renew a domain name? - Top

Please renew your domain name by using the Account Maintenance Form.

Complete the following steps:

Step 1 - Choose "Domain Registration / Renewal"
Step 2 - Enter your Domain Name (example yourdomain.com)
Step 3 - Submit form
Step 4 - Complete the payment form

7. When is automatic billing processed? - Top

If you are on automatic billing, you will be charged on the 1st of each month. Your hosting fees will automatically be deducted from your credit card when they are due, and your account will automatically be renewed at the end of the billing cycle. We charge all of our accounts at the first of the month. For example, if your account was up for renewal on the 10th of the month, the charge would appear on the 1st.

8. Why am I being charged a $3.00 Processing Fee? - Top

If you have chosen the manual billing payment option rather than automatic billing, each invoice will have an added $3.00 processing fee.

9. I have lost my password. How do I get it reset? - Top

If you have lost your password, you can request a new password be assigned to your account and e-mailed to you. To do this you will need to fill out the Lost Password Form.

10. Terms, Conditions and Acceptable Use Policy - Top

Click Here